At Pixel Gallery, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our website and services.

What Information We Collect

We may collect the following information from you:

• Name
• Email address
• Postal address
• Phone number
• Payment information (processed securely by third-party payment processors including PayPal, Stripe and Amazon)

We collect this data when you register an account, sign up for our newsletter, or place an order on our website.

How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders
• To communicate with you about your orders and provide customer support
• To send marketing communications and newsletters (if you've subscribed)
• To analyse website usage and improve our products and services
• To prevent fraud and protect our systems

Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. However, we may share data with trusted third-party service providers who help us operate our business and deliver services. These may include payment processors, shipping carriers, marketing platforms, and web analytics providers.

Our service providers are contractually obligated to keep your information secure and confidential, and may only use it as needed to perform services on our behalf.

We may also disclose your information if required by law, such as responding to a court order or legal process.

Data Retention

We retain your personal information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of data. Upon request, we will provide details on the retention criteria used.

Your Choices and Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct inaccuracies in your personal information.
• Deletion: You can request deletion of your personal information, subject to certain exceptions.
• Objection: You can object to the processing of your personal information, including for marketing purposes.
• Restrict Processing: You can ask us to restrict the processing of your personal information.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us at hello@pixel-gallery.co.uk. We may need to verify your identity before processing certain requests.

You may also control marketing communications preferences by using the opt-out links in our emails or by contacting us.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data to analyse trends and improve our services. You can control cookie settings through your browser preferences.

Third-Party Links and Services

Our website may link to third-party websites or integrate third-party services that have their own privacy practices. We are not responsible for the privacy policies of other sites.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we may have collected information about a child, please contact us.

Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or services. The latest version will always be posted on our website.

Contact Us

For any questions or concerns about this policy or our privacy practices, please contact us at:

Pixel Gallery
Privacy Office hello@pixel-gallery.co.uk