AI Art is a form of artwork created using artificial intelligence algorithms. At Pixel Gallery, we blend traditional art history with cutting-edge AI technology to produce unique and captivating pieces.
What is AI Art?
What types of art products do you offer?
We offer framed prints and digital downloads, available in various sizes and styles to suit your needs.
How do I choose the right frame?
Our website features a frame selection guide that helps you choose the perfect frame based on your aesthetic preferences and the artwork you've selected.
Do you offer limited editions?
Yes, we occasionally release limited edition artworks that are available for a specific period or until sold out.
What is the quality of the prints?
We use high-quality, archival-grade materials to ensure that your prints last for years without fading.
Can I preview the art in my space before buying?
Yes, our website offers a virtual preview feature that allows you to see how the art will look in your space.
Shipping and Delivery
How long does shipping take?
We aim to get your orders to you as quickly as we can (95% of products are shiped out within 48hrs of your order being placed on our website). For USA & UK customers, it typically takes 3-6 business days to recieve your order.
Where are your printing facilities located?
We have a hybrid production model that combines in-house and outsourced manufacturing. Our production facilities are strategically located in the USA, UK, and mainland Europe, along with partnerships in over 10 countries.
Where can you ship to?
We offer global shipping coverage. There's no location we can't send orders to.
What if I need to change the shipping address?
If your order hasn't been dispatched yet, you can get in contact with us and update the shipping address.
Do you ship to P.O. addresses?
In most cases, we can ship to P.O. Box addresses. However, certain products like framed prints and canvases may be too large for P.O. Boxes.
Do orders ship with tracking?
Yes, a tracking number will be emailled to you once the order is shipped.
Do you offer international shipping?
Yes, we ship globally.
Do you offer free shipping?
Yes, we offer Free shipping on all orders
What shipping carriers do you use?
We use a variety of trusted carriers, including FedEx, UPS, and Royal Mail, to ensure timely delivery.
What payment methods do you accept?
Where is my refund?
We aim to process refunds within 24 hours of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Is my payment secure?
Absolutely. We use SSL encryption to ensure that all your payment details are secure.
Do you offer discounts or promotions?
Yes, we frequently run promotions and offer discounts. Sign up for our newsletter to stay updated.
Is VAT (Value Added Tax) included in the price?
Yes, all prices displayed on our website include VAT.
Do you offer a price match guarantee?
While we strive to offer competitive pricing, we do not currently offer a price match guarantee.
Ordering and delivery
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at email@example.com and we'll look into it for you. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via firstname.lastname@example.org, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
What countries do you ship to?
We ship worldwide for Free.
How much is shipping?
Shipping is completely Free.
Can I track my order?
Returns and Refunds
What is your return policy?
We offer a 30-day return policy. Items must be returned in their original condition.
Can I return or exchange an item?
How do I return an item?
Please contact our customer service team via email@example.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
What do I do if I lose my return note?
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via firstname.lastname@example.org with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
How long does it take to return an item?
How can I contact customer service?
You can reach us via email, phone, or through the contact form on our website.
What are your customer service hours?
Our customer service is available from 6 AM to 9 PM (GMT), Monday to Saturday.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased through our website.
How do I use a promo code?
You can enter your promo code at checkout. If you encounter any issues, please contact customer service.
Can I leave a review?
Absolutely, we encourage customers to leave reviews. You can do so on the product page of the item you purchased.
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for values ranging from £10 - £200.
How do I download my digital art?
After purchase, you'll receive an email with a download link. Simply click the link to download your art.
What if the download link doesn't work?
If you encounter any issues, please contact our technical support for immediate assistance.
What file formats are available for digital downloads?
Our digital art is available in multiple formats including JPEG, PNG, and PDF.
How do I install the Pixel Gallery app?
We currently do not have an app, but our website is mobile-friendly for a seamless shopping experience.