RETURNS + EXCHANGES

At Pixel Gallery, we strive to deliver products that you’ll love. However, if you’re not satisfied or change your mind, you have 30 days to return your item(s) for a full refund or replacement.

How it Works

  1. Submit a Return Request: Contact us at hello@pixel-gallery.co.uk with your order number and reason for return.
  2. Receive Instructions: Once we receive your request, we’ll send you step-by-step instructions on how to return your order.
  3. Repack the Item: Repack the item in its original packaging. Ensure it is in the same condition as when you received it.
  4. Return and Refund: Once we receive your returned item, we’ll process a replacement or refund, including any shipping costs.
  5. Processing Time: All refunds are processed within 28 days.

Important Information

  • Proof of Postage: We recommend keeping proof of postage for any returned items, as we cannot consider claims for returned goods lost in transit without one.
  • Business Customers: The '30-day guarantee' does not apply to business customers. Our business order guarantee covers only faulty workmanship or damage during transit.
  • International Orders: We cannot refund shipping costs for orders delivered outside the USA or UK unless the product is faulty or damaged.
  • Exchanges: We do not offer goods in exchange for returned items, only replacements.

Returning Apparel

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

  • Try-On Policy: Feel free to try the item on as you would in a shop, without causing any damage. If the item is used in any other way, it will be considered used and you may lose your right to return it.
  • Return Process for Apparel:
    1. Contact us at hello@pixel-gallery.co.uk to start a return.
    2. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
    3. Items sent back to us without first requesting a return will not be accepted.

Contact Us

We value your feedback and aim to resolve any issues promptly. If you have any questions or are unhappy with your order, please contact us at hello@pixel-gallery.co.uk.

We respond to all complaints within 5 working days.