RETURNS + EXCHANGES
Pixel Gallery accepts returns but no later than 30 days from the date of receipt.
You may return artwork within 30 calendar days of delivery and you will receive 100% refund. The product is eligible for return if it is in the original state. The artwork needs to be sent at the buyer’s cost.
We only accept returns for items that are proven to have been delivered damaged or not as advertised.
Please write down your full shipping details on the package as per your order and put a note with your order number inside it.
After we receive the package and have inspected it to ensure it is in it's original state, we will contact you to confirm that your order has been cancelled. Your refund should be finalized within 14 days of cancellation, however, we will do our best to do it asap.
Please note that bespoke or specially commissioned artwork are not automatically eligible for refund as they have been produced specially for the buyer and Pixel Gallery reserves the right to refuse a return and refund in these instances.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Please feel free to try the item(s) on in the same way you would in a shop without causing any sort of damage. If the item is used in any other way than described as above, we will consider the item as used and you will lose your right of return partially or completely.
To start a return, you can contact us at email@example.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method.
Please note that it can take up to 10 business days for the refund to appear in your account.
We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.
Please contact customer service at email@example.com if you have any questions regarding a delivery or a return/refund.